International Shipments
eHomemart ships orders globally. Most international orders are shipped within 1-2 business days. For international Airmail shipments, from our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 10 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.

For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.

Most orders are processed and shipped within 24 - 72 hours once payment is received. Excluding weekends and holidays. International orders may take longer due to the additional processing involved (i.e. customs forms, etc.) Any customized items (including pew bows) in your order will delay shipment Production time for customized item is selected and paid for by you when order is placed.

Once an order is placed, an invoice and summary of your order will be sent shortly to email address you've provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.

We’re sorry that you have not received your package even though tracking number shows delivered. The first step you should take is to check all around your house. The package may have been placed where it’s difficult to see (to avoid being stolen if just laying around) such as behind plants, etc. Second step you should take is to check with your neighbors. Sometimes it’s possible that the package has been misdelivered to a neighboring address close to you.
If you are still unable to locate the package, you can give the courier a call using the following contact information, depending on the shipping courier that made the delivery.
UPS (United Parcel Service)
http://www.ups.com/content/us/en/contact/index.html?WT.svl=SecNav
USPS (United States Postal Service)
https://www.usps.com/customer-service/customer-service.htm       
For UPS shipments, UPS typically is able to provide detailed information on your delivery/package, which may help to locate the missing package. For USPS shipments, although may not be as detailed as UPS, USPS is still often able to provide additional information to help to locate your missing package as well.  

If after trying the above steps, you are still unable to locate your package, you are welcome to contact our reps using our live chat, or contact page below,
http://www.ehomemart.com/pages/contact-us
We'll be more than happy to do our best to help you resolve the problem, including helping you file a UPS tracer.

Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam.

Our listed arrival dates for back ordered or sold out products are an estimated date. Products come via sea from our factories outside of USA. This means that although we have an typical transit time from the factory, actual arrival time is unknown. Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.

We collect tax on states where it is required by law to do so. Taxes apply to the following US states:

Silk flowers are extremely labor intensive, each flower is made and put together by hand by an skilled crafter. In order to fill the demand, these are manufactured in 4 different factories to keep up with the demand. We have a large selection of styles and colors, and also keep these in stock in large quantities, unfortunately with 4 different manufacturers, there will be variations from shipment to shipment. In order to get the exact same shade - please make sure to order everything you need in 1 single order. Separate orders may end up having different shade / slight style variation. If such case happens, we will gladly exchange it for you. However, you will be responsible for shipping the item back, we will pay for the shipping to send the exchange to you.

Care of our tablecloths are very easy. If well cared for, our products can last for many many years to come.

• Satin/Organza/Flock/Animal print styles - Due to the delicate material, dry clean should be used only.
• Lamour/Crinkle/Pintuck styles - Can use machine, gentle cycle, warm water, low temperature dry. However, we highly recommended hand wash, hang dry to prolong life of product.
• Polyester styles - Safe to be used in regular home washers/dryers.

• Bleach can be used for our WHITE tablecloths/overlays/runners/sashes, but not recommended for COLORED tablecloths. Mixing dark/bright colors with whites is not recommended.
• As long as bleach is not used, our COLORED tablecloths will not fade, even after dozens of uses/washings.
• Stains should be washed as soon as possible to avoid them locking in and becoming permanent.
• WARM water with a regular detergent should be when put into washing machine to avoid fading colors
• Similar to regular clothing, remember to always wash with similar colors.
• When put into dryer, do not use HIGH temperature settings as it may lead to possible shrinkage, use tumble dry LOW
• Iron with LOW heat if still have any wrinkles
• It is recommend that they be removed from dryer while still warm. This is to minimize excessive wrinkles.
• Products can then be ironed with low heat to get out any wrinkles that are left. They should then be folded and put away for storage.

eHomemart support members may ask for your order # or email for verification purposes. However, they will never ask you to divulge your account password or payment information. Persons or messages asking you to reveal this type of information are illegitimate even if they seem to be legitimate. Be aware – ignore or delete such requests.

All of our discounts are calculated to the nearest 0.01 rounded up for the items.